We think this is a great move on Activision's part, especially since they didn't announce their good will publicly. It's nice that they're trying to compensate gamers for the inconvenience they've caused, considering they could have done nothing but fix the problem at hand -- that's what we call good customer service. From what we understand, the faceplates will arrive a few weeks after customers get their fixed editions.
So, what do you say, Guitar Hero owners? Will you forgive Activision, or will the company still be sleeping on the couch tonight?
To see Activision and RedOctane's love note to customers, check past the break.







Reader Comments (Page 1 of 1)
3-22-2008 @ 6:34PM
Gudaman said...
This is great, but, wheres our DLC we were told we would recieve...
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3-22-2008 @ 6:40PM
LSC said...
Show us some DLC love and we'll talk.
Until then the Wii version will continue to be the red-headed stepchild of GH3.
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3-22-2008 @ 7:36PM
Xiphoid said...
Anyone know if the Wii copies on store shelves now include the mono fix? Haven't bought the game yet because I didn't want to deal with a replacement send-off.
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3-22-2008 @ 7:59PM
jinn35 said...
the only way that I know of to tell if the disc is mono or not is that there is a small star towards the bottom of the disc on the newer ones. But that doesn't help if you are buying it in a store or online...
3-22-2008 @ 8:18PM
Nick the Hero of Canton said...
:(
Guess I waited too long...
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3-22-2008 @ 8:52PM
raptorspike said...
When there is a way I can incorporate all the free DLC into the game, I'll be happy.
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3-22-2008 @ 9:20PM
buffalo_aaa said...
Well, I COULD forgive them if they didn't send me a postcard telling me "The disc included wasn't an original GH3 disc..." I've been fighting with them for about a week now, talking back and forth between managers who "need some more information." It's a tad bit annoying to have sent them my game, only for their system to eat it and label me a liar! We'll have to see how this plays out and if they end up sending me one of these nifty faceplates.
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3-22-2008 @ 9:25PM
Steve said...
That's similar to what happened to me, only mine said they didn't receive any disc at all.
3-22-2008 @ 9:25PM
Steve said...
I sent in my Guitar Hero disc, only to get a letter today that they did not receive the disc. I have no clue what happened, I did everything they said, only to now have no Guitar Hero whatsoever.
So I'm not very happy with Activision, to say the least.
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3-22-2008 @ 9:42PM
Roto13 said...
That sounds like it might have something to do with the postal system.
3-22-2008 @ 9:43PM
buffalo_aaa said...
I called the service center in Arizona and they told me there was nothing else they could do and to call activision directly - (310) 255-2050. They have a difficult menu, ripe with voice recognizing commands. Its not hard to get sent to a live person, though hopefully you have a speaker phone and something else to do because it usually takes 10 minutes of holding in order to get a live human. Good luck and let me know how your battle progresses.
(according to the rep at activision, this isn't a rare occurrence)
3-22-2008 @ 9:43PM
Roto13 said...
HEy, this is great. This appeases me and now I think I'll send mine in for replacement. Does anyone have a link to the website? xP
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3-22-2008 @ 9:50PM
Alex said...
NOICE! I want a faceplate!
Are they all that faceplate, or do they send you a random one? Cause I want the Sex Pistols one!
amazon.com/Guitar-Pistols-Faceplate-Controller-Playstation/dp/B000YAICX8
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3-22-2008 @ 10:09PM
Tom said...
I dunno. I like the faceplates, but I'm afraid to send my disc in cuz of all the people's discs "dissapearing" It's not worth it to me. But once they give us some DLC, I'll be happier.
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3-22-2008 @ 10:10PM
Tom said...
It's still in effect until august of this year. You can still send it in.
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3-22-2008 @ 11:20PM
ExMegalomaniac said...
it makes me happier with them, slightly, seeing our DLC will help a lot more, as well as a big price drop for the stand alone shell, 69.99 is way too much
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3-22-2008 @ 11:46PM
joe smith said...
Wow. VERY nice of them. If you guys wanted DLC, you should've bought a PS3 (or 360, but ps3 is my system of choice). Either way, at least Activision admitted they were wrong and did something about it. They didn't have to.
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3-23-2008 @ 12:16AM
Shadow31 said...
I send mine in almost two weeks ago and still have heard nothing. Starting to get nervous, but I'll wait another week or so. Was there supposed to be any confirmation email or something when they received it?
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3-23-2008 @ 12:18AM
Calvin said...
I got my disk 2 weeks ago so hopefully I should be getting one of these puppys soon.
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3-23-2008 @ 12:35AM
Dio said...
So umm, I just got my Wii recently so please understand that I have not been paying attention to the Wii scene previously. Do the current copies of GHIII for Wii in retail stores have stereo discs?
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3-23-2008 @ 12:55AM
Valerie said...
This is righting some wrongs for me. As of now I can't tell what I'm lacking, but hopefully the game can sound better. Free faceplates sounds awesome, and the DLC ought to be coming soon enough. I think I'm going to wait until GH Aerosmith comes out so I'll have something to play while my disk is gone. Anyone else going with this plan?
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3-23-2008 @ 1:39AM
CJ said...
The stereo disc on the bottom has RVL-RGHE-USA-02. The original disc has RVL-RGHE-USA-01. No clue what's on the shelves.
I got replacement discs fairly quickly (within 2-3 weeks). I got a faceplate today (~2 weeks after I received the replacement disc) and it's a nice gesture IMO. I got a confirmation email when they received the discs and you can check the status online
http://www.activisiongameexchange.com
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3-23-2008 @ 2:19AM
sn1per said...
In response to lots of people having discs lost in the mail: It doesn't really help that the address you send it to contains "Guitar Hero III Disc Replacement Program" in it. Everyone who sees the envelope immediately knows there's a game in it. That's why I sent mine certified. Cost a good bit more, but at least I know it won't get stolen by a postal employee.
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3-23-2008 @ 7:18AM
Nathan said...
I guess I might be lucky my disc didn't get lost in the mail. I'll gladly take any freebies they want to send out, but it still won't make me forget the overpricedness of the standalone guitar or the lack of DLC.
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3-23-2008 @ 8:16AM
Ghen said...
Well, yes.. there is that ;) the 2nd guitar would put me in the poor house... thats more than my cable TV bill!
As far as DLC, we have to wait for WiiWare to come out. Blame Nintendo for that one. I'm sure Activision would sell us DLC if they could! Who throws away money?
3-23-2008 @ 8:14AM
Ghen said...
You know, this is all I wanted was just some kind of recognition. I'll accept the faceplate and all will be forgiven Activision. (we all know red octane had nothing to do with the audio on the disc)
Free DLC would have been worth what, $5-10? Faceplates are $20-$30. Sounds good in my books.
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3-23-2008 @ 8:29AM
malisp said...
A random faceplate won't right all the wrongs that took place regarding this whole debacle. If they really wanted a show of good will, they would do like EA and ship the fixed discs first with a prepaid mailer to send the old disc back in (holding a credit card number to protect against fraud). Maybe that would make too much sense. Or maybe I should just remember this is the same Activision that decided to just ignore the QA process in order to rush the game to market before the holidays, turn a deaf ear to any complaints until after the holiday season and a lawsuit was filed, lie about only a few customers experiencing sound issues, and then ask people to send in their game and wait 3-4 weeks for a replacement. Oh yeah, and here's a $2 faceplate we couldn't sell anyways, see how sorry we are! When I heard they were finally releasing an additional guitar shell (more than 5 months after the game came out) and it was going to cost $70, that was the last straw for me. I'm going for the $132 refund and waiting for Rockband. Thanks for letting me play half of a crappy-sounding game for free for a few months though, I guess...
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3-23-2008 @ 8:46AM
T12 said...
My disc is also "missing" after I sent it in. I called Activision customer support as well and they said they're starting to get calls from others that this is happening. They opened a support case for me and the support guy said: "Take a look around your place and make sure that you did not accidentally leave the disc in a different case or under something. Each time we have researched this issue the envelope has been empty. We have not had a case of envelopes arriving damaged or tampered with. If you were sent a card about the disc not being in the envelope then it is highly likley it was not in there. There has not been a case yet where the replacement house was in error."
I know it was in there, I have witnesses I sealed it in there and if they do not have cases of envelopes arriving damaged or tampered with, then the replacement house employees must be taking them. They're probably selling them on eBay. I'm waiting and continue to argue with them that I sent it in.
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3-23-2008 @ 9:33AM
Joe Attardi said...
Nice... they should fire the bozo that wrote up the note. It's "complimentary", not "complementary". Nice job Activision/RedOctane!
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3-24-2008 @ 2:36PM
Miami Heat said...
Well, I guess 'technically' it is a complementary faceplate, provided complimentary! LOL!
3-23-2008 @ 9:44AM
xnifex said...
I had received the envelope to send the disc in and sent it in. I never received an email saying they received the disc but I did get a replacement disc in about 1.5 weeks. I'm looking forward to this free faceplate. I hope it's a nice one.
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3-23-2008 @ 10:02AM
grp110nyr said...
Great gesture by Activison. Keep churning out solid titles and solid support and the fans will continue to reward you.
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3-23-2008 @ 2:35PM
sn1per said...
Guitar Hero III is hardly a solid game, and a faceplate made of $2 worth of plastic and ink is hardly solid support.
3-23-2008 @ 4:02PM
Gabriel said...
are people who sent their disc in immedietly getting a faceplate cuz i haven't got mine yet.
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3-24-2008 @ 6:03PM
Ghen said...
nope, its not immediate.
3-24-2008 @ 10:32AM
chtrich said...
I got my face plate Saturday.....it was a great surprise! Well done Activision!
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3-24-2008 @ 11:30AM
jetsaredim said...
One of my friends just got Guitar Hero and he says its the stereo version. Also, for all those waiting due to horror stories, I sent in my disc and got it back in something like 2-3 weeks. No problems at all. Except when I got it back and went to play for the first time in about a month, I found that my system was completely dead. (Not due to GH, though.)
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3-24-2008 @ 1:40PM
Hafk said...
Atleast it is good to know that Activision cares enough to atleast address one of the Wii's plastic guitar playing problems. (When was the last time us Wii owners heard anything from you, EA? Early/Mid Febuaray. Atleast give us a screenshot or SOMETHING. The Wii owners want Rock Band too...)
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3-24-2008 @ 1:44PM
Hafk said...
On an added note: HELL YEAH
A free faceplate to paint!
Still debating if I want to paint it. It actually looks pretty good.
I wish they would sell blank unglossed faceplates for $5-$10 for us painters out there. Oh, and if stores carried the Wii faceplates, that would be nice too. (I can only get Wii faceplates online)
3-26-2008 @ 12:51PM
jetsaredim said...
Check their ebay store. They are selling them for $15 + $8 shipping.
3-30-2008 @ 7:54PM
Hafk said...
Yes, but $23 is just too much for a piece of plastic.
3-24-2008 @ 4:58PM
TheDave said...
This is a slap in the face to Wii owners everywhere.
So let me get this right,
*) Craptivision ROYALLY SCREWS UP making (& QA'ing) the game
*) They take a MONTH to even admit they screwed up
*) They take another THREE MONTHS to correct the problem
*) They expect their customers to go "3-4" weeks WITHOUT the game they paid for while they get around to sending out the corrected version?
Please, this whole thing has all been just a sick joke on Craptivisions part.
Now to mock their customers, they send them some random hunk of plastic to cover up the plain guitar controller, and they get NO choice over which one they even would like.
Can I trade in this POS for credit towards DLC?
Where is the damn DLC anyways?
I bet we have to wait until after the main WiiWare launches (May 19th) before Nintendo allows 3rd parties to sell DLC... What a shame.
I really feel the worst for those people form whom USPS (probably) lost their package, and have nothing right now.
I would be calling Craptivision demanding that they overnight me a new version of the game. They are the ones whole screwed up in the 1st place!
Isn't it funny how Craptivision recommends you 3 day UPS them to return a copy of the game, yet, they use the less than reliable USPS with NO tracking #'s to give people new version of the game THEY SCREWED UP MAKING?
Absolutely pathetic slap in the face on Craptivision part...
I can't wait for a faceplate to show up at someones house (as a goodwill gesture) BEFORE they get their replacement disc...
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3-26-2008 @ 12:50PM
jetsaredim said...
Just got my faceplate today. I'd been working on my own custom faceplate, but this is pretty nice and a cool design. I, for one, think that it's all water under the bridge. Yea, I would have liked to not have to send away my disc for a month, but shit happens. Being in the software biz, I know that sometimes things happen like this. At least they owned up and at least attempted to make good on the faulty discs and wait times. They could have just given everyone the finger and said - tough shit to those who'd already gotten the mono version.
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3-28-2008 @ 4:55PM
Dreggor said...
I sent mine out pretty immediately. I got the game sometime in the last week. I got the faceplate early this morning. Same as in the picture above.
I think it's cool. I don't get people who are complaining about getting free swag from the company as an apology. I'm sorry for the people who lost their discs in the mail, but that's not the company's fault. They don't have any control over the mail system, so you can't hold that against them.
DLC would be great. Unicorns that poop chocolate and sneeze jelly beans also would be great. For now, within the realms of what is possible, I personally am grateful that they went the extra step to only get me my new disc back quickly, but to also get a nice peripheral.
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3-31-2008 @ 4:55PM
CBisGod said...
Like alot of you here, I am also one of the unlucky ones who had their original disc disappear in the mail or in their warehouse. I sent mine in on Feb 14th and never got any acknowledgment of them receiving it. I called them numerous times to see what the heck was going on and they tell me that they never got my original disc and wouldn't send a replacement until they got my original. I am really furious right now and feel like I lost $50 due to their screw up with the mono sound. When I called the 1-310 number, they were no help at all. They told me to call USPS to see if they can see what happened to it. I called today and was told that someone from USPS would call me on Monday. But with no tracking number, I doubt they will able to check on it. I was also promised by Activision that a rep would call me early next week to try to resolve the situation, but I will be shocked if they actually do.
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4-03-2008 @ 5:49PM
Rene Tan said...
I received my free faceplate yesterday but have yet to receive my replacement disc. I got my confirmation email that it had been sent out on the 21st of march. should I be worried that it isn't here yet? I live in toronto so I'm not sure if that plays a factor in all this. any feedback would be appreciated.
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4-03-2008 @ 6:46PM
Rene Tan said...
I received my free faceplate yesterday but have yet to receive my replacement disc. I got my confirmation email that it had been sent out on the 21st of march. should I be worried that it isn't here yet? I live in toronto so I'm not sure if that plays a factor in all this. any feedback would be appreciated.
Reply