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Posts with tag CustomerService

Reason #2,782 for disliking Wal-Mart: They won't sell you a Wii [update]

The Wii has been a hard console to find, which is why Wal-Mart has a "one console per customer" policy. This policy backfired on a couple of friends recently, at an Exton, PA store where they found 7 or 8 consoles sitting on the shelf, almost calling out to them in a Siren's song. When they went to each purchase a console, a Wal-Mart employee Wii-blocked them, stating that they were "together" and thus could only purchase one console "together."

Now, personally, this blogger must admit to purchasing a Wii at a Wal-Mart because, frankly, nowhere else was the console to be found. And, like the hero of the story here (also named Dave, that's how we know he's a hero), this blogger was in the store with a friend. We each purchased a console, some games and accessories no problem. The store employees or the manager in the back of the Electronics section had nothing to say about our purchase. So, this story really ticks us off, to be honest.

Besides, isn't it the goal of this particular business to sell things? What should the company, or the lowly employee that pulled off the block here, care about what happens to the console after it is sold. As far as we're concerned, that's where the retailer's responsibility ends. Maybe that's why we're not in the retail game ...

Update: Whoops, typo!

Activision and RedOctane send guitar faceplates to Guitar Hero III owners


Activision has made some mistakes with the Wii edition of Guitar Hero III, and it probably wasn't all too much fun for game owners to send in their discs and await fixed copies. The company, along with RedOctane, are trying to get back into people's good graces, though, by sending a free guitar faceplate to people who've replaced their discs.

We think this is a great move on Activision's part, especially since they didn't announce their good will publicly. It's nice that they're trying to compensate gamers for the inconvenience they've caused, considering they could have done nothing but fix the problem at hand -- that's what we call good customer service. From what we understand, the faceplates will arrive a few weeks after customers get their fixed editions.

So, what do you say, Guitar Hero owners? Will you forgive Activision, or will the company still be sleeping on the couch tonight?

To see Activision and RedOctane's love note to customers, check past the break.

Continue reading Activision and RedOctane send guitar faceplates to Guitar Hero III owners

Wii Warm Up: Where do you shop?

We know lots of gamers who have pretty adamant stances either for or against certain retail outlets, so we thought it might be an appropriate bone upon which we could throw down this fine morning. Let's not pull any punches. Where do you shop -- and what stores will you avoid unless there is absolutely no alternative? Share your experiences, the good and the bad, and hey ... you can throw in some ugly if you feel so inclined.

A heart-warming tale of Customer Service gone right

You know, it's so rare to hear about great customer service. It is, it really is. That's why this story of one individual's problem with the Wii's optical disc drive is such a great story to read, not only for us fanboys, but for anyone who's ever had a horrible time dealing with customer service. So what makes this story so special?

Well, upon calling in with the problem, the Nintendo CSR (customer service rep) found out that the individual in question lived in Redmond and provided directions to Nintendo's local repair center to take the console. Upon arriving, it only took a mere 25 minutes for the individual's Miis, Wii Points and save data to be transferred over to a new Wii.

Nice, pleasant customer service. Ain't it grand?

[Thanks Kian!]

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