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Posts with tag customer-support

If your Wiimote isn't working, maybe it just needs a good dose of discipline

Having problems with your Wiimote? Have you already tried new batteries, re-syncing, and resetting? GeekDad recently had an issue with the family's new Wii, and got on the phone with Nintendo's helpful customer support. He told the woman on the line that his Wiimote was being non-cooperative, and recounts his conversation with her as follows:

Friendly Nintendo Help Desk Lady:
"Okay - I want you to take the remote, button side down and smack it into the palm of your hand two or three times."
Russ: "You've got to be kidding"
Friendly Nintendo Help Desk Lady: "No sir, do it hard enough that I can hear it across the phone line but not hard enough to damage the remote"
Russ: "You're sure?"
Friendly Nintendo Help Desk Lady: "Yes, sir."

Sure enough, a good old slap on the behind got the Wiimote working again. We bet that giving the Wiimote a time out and making it think about what it's done would not have been nearly as effective.

[Via Kotaku]

Wii Warm Up: Customer service

We've asked you about problems, but now we want to know about service. When it comes to Nintendo, we tend to hear only good things about the company's customer service. We have to wonder, though, are these stories accurate representations? To get to the bottom of the matter, we thought we'd ask you all to share your experiences.

For those of you who have had to contact Nintendo about any problems, how did it go? Were you treated like a respected customer? And, was Nintendo helpful when it came to fixing or replacing things? Share your stories here, if you have them; we want all the dirt.

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